{"id":495,"date":"2025-06-19T11:20:30","date_gmt":"2025-06-19T10:20:30","guid":{"rendered":"https:\/\/tuffskinnordic.com\/?page_id=495"},"modified":"2025-08-18T10:59:42","modified_gmt":"2025-08-18T09:59:42","slug":"care-instructions-and-warranty","status":"publish","type":"page","link":"https:\/\/tuffskinnordic.com\/en\/care-instructions-and-warranty\/","title":{"rendered":"Care Instructions and Warranty"},"content":{"rendered":"\n<h2 class=\"wp-block-heading has-text-align-center my-big-text h2 text-purple has-x-large-font-size\">Care Instructions<\/h2>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\"><\/p>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h3 class=\"wp-block-heading has-text-align-center text-purple h3 has-medium-font-size has-text-color has-link-color\">Cleaning<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\">Cleaning TuffSkin is easy. Use a soft microfiber cloth and a mild, non-abrasive cleaner (e.g., soapy water or regular window cleaner). Never use abrasive products such as scouring powder, steel wool, or sharp objects like razors on the surface. <\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h3 class=\"wp-block-heading has-text-align-center text-purple h3 has-medium-font-size has-text-color has-link-color\">How to extend the lifespan<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\">TuffSkin is extremely durable, but to keep the surface in like-new condition, we recommend the following:<\/p>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\"><span class=\"underline\">Use a cutting board:<\/span><br>Avoid cutting or chopping directly on the protected surface.<\/p>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\"><span class=\"underline\">Use coasters and pads:<\/span><br>Place felt pads under heavy or sharp decorative items. Use glass and pot coasters to prevent unnecessary wear.<\/p>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\"><span class=\"underline\">Handle ceramics with care:<\/span><br>The bottoms of ceramic dishes and plates can be rough and may cause scratches if handled carelessly.<\/p>\n<\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<div style=\"height:42px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center my-big-text h2 text-purple has-x-large-font-size\">Warranty Information<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"has-text-align-center has-text-color has-link-color has-medium-font-size wp-elements-f20bd8a948804f2e7453a558eff0bad2 wp-block-paragraph\" style=\"color:#564596\"><p class=\"has-text-align-center has-text-color has-link-color has-medium-font-size\" style=\"color:#564596; width: 600px; max-width: 100%; margin: 0 auto;\"><span class=\"underline\">Our 10-Year Warranty<\/span><br>The warranty is valid from the installation date for all indoor <br>installations in private homes, hotels, and commercial environments.<\/p><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><br><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h3 class=\"wp-block-heading has-text-align-center h3 has-medium-font-size has-text-color has-link-color wp-elements-f63295710309a01901cfda95191868b4\" style=\"color:#564596\">Performance Warranty<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\">We guarantee that the protected surface is fully protected against etching and stains from acids, alkaline substances, water, and oil for 10 years.<br><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h3 class=\"wp-block-heading has-text-align-center h3 has-medium-font-size has-text-color has-link-color wp-elements-c95f6282d7e469062cf118cef379af3c\" style=\"color:#564596\">Product Warranty<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\">We guarantee that the TuffSkin film will not yellow or blister for a period of 10 years.<\/p>\n<\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<div style=\"height:49px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-text-align-center has-text-color has-link-color has-medium-font-size wp-elements-b6e0809e362165f446a94d7c349ca828 wp-block-paragraph\" style=\"color:#564596\"><p class=\"has-text-align-center has-text-color has-link-color has-medium-font-size\" style=\"color:#564596; width: 600px; max-width: 100%; margin: 0 auto;\">The warranty does not cover damage caused by external factors, such as scratches or if someone has intentionally or unintentionally scratched or peeled off the film.<\/p><\/p>\n\n\n\n<p class=\"has-text-align-center has-text-color has-link-color has-medium-font-size wp-elements-e3eb1d29175e7bbb6eaa726397f561d2 wp-block-paragraph\" style=\"color:#564596\"><\/p>\n\n\n\n<div style=\"height:86px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-text-align-center has-text-color has-link-color has-medium-font-size wp-elements-e3eb1d29175e7bbb6eaa726397f561d2 wp-block-paragraph\" style=\"color:#564596\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center my-big-text h2 text-purple has-x-large-font-size\">Expected Lifespan and Important Conditions<\/h2>\n\n\n\n<div style=\"height:32px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-text-align-center has-text-color has-link-color has-medium-font-size wp-elements-3aa1440d197a7370a9b765f28772df26 wp-block-paragraph\" style=\"color:#564596; margin: 0 auto; width: 600px; max-width: 100%;\"><span class=\"underline\">Aesthetic Lifespan<\/span><br>TuffSkin is designed to be replaceable. The protective function lasts at least 10 years, but the aesthetic appearance is affected by how the surface is used. Over time, normal wear and minor scratches may lead to replacing the protection for cosmetic reasons. This is comparable to how an unprotected stone <br>surface eventually needs to be refinished. Based on experience, we observe the following replacement patterns:<\/p>\n\n\n\n<div style=\"height:45px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h3 class=\"wp-block-heading has-text-align-center h3 has-medium-font-size has-text-color has-link-color wp-elements-4b98878bf0b4b5751562ebc925bcdf7a\" style=\"color:#564596\">Restaurant &amp; Bar<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\">3\u20137 years<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h3 class=\"wp-block-heading has-text-align-center h3 has-medium-font-size has-text-color has-link-color wp-elements-e5f22131029d13aec91fb1c696ed6b6b\" style=\"color:#564596\">Hotel<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\">5\u20138 years<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h3 class=\"wp-block-heading has-text-align-center h3 has-medium-font-size has-text-color has-link-color wp-elements-56541209189fce753d92b0ccd0f99123\" style=\"color:#564596\">Private Residence<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\">10+ years<\/p>\n<\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<div style=\"height:45px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-text-align-center has-text-color has-link-color has-medium-font-size wp-elements-f5e36a320f0ce5259fe37df94e638cac wp-block-paragraph\" style=\"color:#564596\"><span class=\"underline\">Outdoor Use<br><\/span>Due to varying weather conditions, we cannot provide the <br>same warranty for outdoor installations. The lifespan ranges from <br>about 1\u20132 years in direct sunlight to 3+ years under a roof. <br>For outdoor installations, we recommend an annual <br>inspection to ensure functionality and condition.<\/p>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div style=\"height:0px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center underline has-text-color has-link-color h2 my-big-text text-purple\">Important Information About Removal<\/h2>\n\n\n\n<div style=\"height:47px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h3 class=\"wp-block-heading has-text-align-center h3 has-medium-font-size has-text-color has-link-color wp-elements-eba7ea2ecb65551daa66fcb67199e348\" style=\"color:#564596\">Do not attempt to remove the protective film yourself.<\/h3>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\"><br>TuffSkin is designed to stay firmly in place. Damage caused by picking at or tearing off the film is not covered by the warranty.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h3 class=\"wp-block-heading has-text-align-center h3 has-medium-font-size has-text-color has-link-color wp-elements-ba48cb84bb3e6aa6473577640b1d15a1\" style=\"color:#564596\">TuffSkin must only be removed by a certified technician.<\/h3>\n\n\n<p class=\"has-text-align-center wp-block-paragraph\"><\/p>\n\n\n<p class=\"has-text-align-center wp-block-paragraph\">If anyone else removes the film, the warranty becomes void, and that person is responsible for any potential damage to the stone.<\/p>\n<\/div>\n<\/div>\n\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center my-big-text h2 text-purple has-x-large-font-size\">Service and Claims<\/h2>\n\n\n\n<div style=\"height:47px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\"><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h3 class=\"wp-block-heading has-text-align-center h3 has-medium-font-size has-text-color has-link-color wp-elements-3ae1f6bce95208e5db6910ee83097fdc\" style=\"color:#564596\">Replacement and Service<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\">When it&#8217;s time to replace your TuffSkin protection, contact us to schedule safe removal and reinstallation.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h3 class=\"wp-block-heading has-text-align-center h3 has-medium-font-size has-text-color has-link-color wp-elements-90b314c11a8237cd23ade6eb9f958adc\" style=\"color:#564596\">Warranty Claims<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\">If you believe the product has a defect covered by the warranty, a claim should be submitted via the TuffSkin website (Note: This process is unclear\u2014please review the entire page carefully). The claim must include a copy of the original invoice and photos clearly showing the issue. If the defect is approved under the warranty, we will remove the defective film and replace it with a new one at no cost. For projects located far outside our normal service areas, travel expenses for the technician may apply.<\/p>\n<\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n","protected":false},"excerpt":{"rendered":"<p>Care Instructions Cleaning Cleaning TuffSkin is easy. Use a soft microfiber cloth and a mild, non-abrasive cleaner (e.g., soapy water or regular window cleaner). Never use abrasive products such as scouring powder, steel wool, or sharp objects like razors on the surface. How to extend the lifespan TuffSkin is extremely durable, but to keep the [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-495","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Care Instructions and Warranty - Tuffskin<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/tuffskinnordic.com\/en\/care-instructions-and-warranty\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Care Instructions and Warranty - Tuffskin\" \/>\n<meta property=\"og:description\" content=\"Care Instructions Cleaning Cleaning TuffSkin is easy. 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